Frequently Asked Questions
Order and delivery
Question: When can I expect to receive my order?
Answer:
The average delivery time is 6 to 12 days.
Our products are shipped directly from our suppliers to your address. Thanks to this logistics model, we save on storage and transport costs, which allows us to offer better prices than our competitors while covering the shipping costs.
Question: The estimated delivery time has passed. Where is my order?
Answer:
In 99% of cases, orders are delivered within the expected timeframe. However, a shipment may occasionally experience a slight delay in transit.
You can check the status of your order here:
Track my order
If you still haven't received anything 3 days after the estimated delivery date, please contact us.
Question: One or more items are missing from my order. How is that possible?
Answer:
We work with several suppliers, so items may be shipped separately.
Missing items are usually delivered within 2 to 3 days.
We apologize for any inconvenience.
Question: What are the shipping costs?
Answer:
Shipping costs are fully covered by us.*
Exchanges and returns
Question: I'm not satisfied with my order. Can I return it?
Answer:
Yes. You can return your order within 30 days of receiving it, without having to give a reason.
Question: I want to return an item. What should I do?
Answer:
If you're not satisfied with your order, you can exchange or return it within 30 days of receipt.
Products must be returned:
in their original condition
with all tags and labels attached
without signs of use
All returns must be shipped with a tracking code (Track & Trace).
The sender is always responsible for shipping the return parcel.
Once we receive your return, the purchase amount will be refunded within 30 days.
See our Exchanges and Returns page for full details.
Order tracking (Track & Trace)
Question: Where can I find my Track & Trace code?
Answer:
On this page: Track your order, you can enter your email address and order number to track your parcel.
Question: My Track & Trace code doesn't show any information. Why?
Answer:
Tracking information becomes available once the parcel has been picked up by the carrier.
Please note that there may sometimes be a short delay in updates.
