Exchanges and Returns
Important Information
Please read this policy carefully before submitting a return request.
We do our best to assist all our customers, but returns can only be accepted under the conditions outlined below.
Exceptions may only be granted in cases of a manufacturing defect or shipping error.
Returns: Eligibility and Timeframes
Return Period
You have 30 days from the date your order is delivered to submit a return request.
Unfortunately, no refund or exchange can be issued after this period.
Condition of Returned Items
To be eligible for a return, items must be:
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unused and unworn
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free from odors or signs of use
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in their original packaging with all tags attached
For hygiene-related items, we ask that the product is clean before submitting a return request.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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underwear
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lingerie
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worn or washed items
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items returned without their original tags or packaging
Damage Caused by Use
We are not responsible for damage caused by misuse, negligence, or normal wear and tear.
Only issues related to a manufacturing defect may qualify for an exception.
How to Submit a Return Request
To submit a return request, please contact our customer service team at:
Please include:
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your order number
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the reason for the return
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a photo of the item (required in case of a damaged or incorrect product)
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your full contact details
Incomplete requests may result in processing delays.
Refunds
Return Processing
Once your return has been received and inspected, you will receive an email confirming:
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whether your refund has been approved or denied
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the next steps, if applicable
Refund Timeframe
Approved refunds are processed within 30 days and issued to the original payment method.
Missing or Late Refunds
If you have not received your refund after 30 days:
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check your bank account or card
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contact your payment provider
If the issue persists, please contact us at:
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Please note:
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we recommend using a tracked shipping service
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we do not refund returns that are lost in transit
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returns are processed internationally
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shipping costs generally start from $25 and are the responsibility of the customer
The return address will be provided after your return request has been approved.
Refused Packages
If a package is refused upon delivery, it is generally not returned to our warehouse and may be lost in transit.
For this reason, no refund can be issued for an order that is refused upon delivery.
Defective or Incorrect Items
If you receive a defective or incorrect item:
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we will replace the item free of charge
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if the same issue occurs with the replacement, you will receive a full refund
Please contact us within 7 days of delivery for faster processing.
Order Cancellation
As orders are processed automatically, we cannot guarantee cancellation more than 30 minutes after the order has been placed.
If cancellation is no longer possible, the order must be returned after it has been received.
Questions?
Our team is here to help.
For any questions or additional assistance, please contact us at: